User Policy

 

Welcome to PayMato!

This User Policy outlines the terms and conditions governing the use of PayMato’s platform by individual users (“Users”). By creating an account and using PayMato’s services, you agree to follow the rules and guidelines below to ensure a secure, reliable, and seamless experience for all users.

1. Account Registration and Eligibility

Account Creation

  • Users must provide accurate and complete information during the registration process.

  • An account may be created using a verified phone number or email address.

  • Users are responsible for safeguarding their login credentials and any activity under their account.

Eligibility

  • Users must be at least 18 years of age or meet the legal age requirements in their country of residence.

  • By registering, users confirm compliance with all applicable laws and regulations.

  • Account creation signifies acceptance of PayMato’s Terms of Service, Privacy Policy, and any third-party services integrated into the platform.

KYC Verification

  • Users are required to complete Know Your Customer (KYC) verification, which may take up to 1 business day.

  • Access to services will be limited until verification is completed.

  • Accounts failing verification will be restricted or deactivated.

2. Services Provided

Platform Access

  • PayMato offers tools to manage digital payments, monitor transactions, and streamline business operations.

  • PayMato may facilitate payments through third-party gateways but does not hold or store user funds directly unless otherwise stated.

PayMato Store

  • Users can access the “PayMato Store” to browse, buy, or sell products through participating businesses.

  • Transactions are subject to terms set by each business or merchant.

Account Management

  • Users can manage preferences, update personal information, and track transaction history from their dashboard.

3. Fees and Charges Policy

  • PayMato does not charge users for accessing standard platform features.

  • Merchants and business accounts may have custom pricing or service fees.

  • Any service-related fees will be clearly disclosed before use.

4. User Responsibilities

Accurate Information

  • Users must provide and maintain accurate and up-to-date information during account registration and KYC.

Prohibited Activities

  • Fraudulent, illegal, or unauthorized activities are strictly prohibited.

  • Violation of policies may result in immediate suspension or termination of accounts.

Compliance

  • Users are responsible for understanding and complying with relevant local laws and platform policies.

5. Refunds and Disputes

Refund Policy

  • Refunds are governed by the policies of the individual businesses or merchants.

  • PayMato does not process refunds directly unless legally obligated.

Dispute Resolution

  • Users must submit any disputes via PayMato’s support system.

  • PayMato will assist in resolving disputes but does not guarantee outcomes in the user's favor.

6. Account Security

Data Protection

  • PayMato implements advanced encryption and security protocols to safeguard user information.

Unauthorized Access

  • Users must promptly notify PayMato of any unauthorized access or suspicious activity.

7. Limitations of Liability

Service Availability

  • While PayMato aims for high service uptime, it is not liable for disruptions caused by technical failures, maintenance, or third-party systems.

Liability Waiver

  • PayMato is not responsible for losses resulting from unauthorized transactions, platform misuse, or user non-compliance with this policy.

8. Policy Updates and Amendments

  • PayMato reserves the right to modify this User Policy at any time.

  • Users will be notified of significant changes via email or in-app notifications.

  • Continued use of PayMato after updates constitutes acceptance of the revised terms.

9. Termination of User Accounts

Grounds for Termination

  • Breach of this policy, Terms of Service, or any involvement in prohibited activities.

Post-Termination

  • Terminated accounts will lose access to services and ongoing features. Data may be archived or deleted in accordance with our retention policy.

10. Business Accounts

  • Users opening business accounts must submit valid business registration documents and undergo enhanced verification.

  • Business features include product listings, invoicing, and merchant tools.

  • Business accounts are governed by a separate Business Account Policy.

11. Onboarding and Offboarding

  • PayMato reserves the right to define and revise onboarding and offboarding procedures at its discretion, based on compliance and risk assessments.

12. Contact Us

For questions or support related to this policy or your account, please contact us at support@paymato.io.